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Fixed Assets Blog            (877) 824-6834

Sage Fixed Assets clients, the way you access Sage Fixed Assets support is changing! After October 20, 2020, calling in is no longer an option. Instead, you can simply open the Help menu within Sage Fixed Assets and choose Live Chat. You will be connected with a Sage Fixed Assets support analyst, who will work with you to get your issue resolved in a timely manner.

If your question cannot be answered by chat and requires a phone call to be resolved, the Sage Fixed Assets Support analyst will set up a phone appointment to call you — all in less time than it takes to dial in and wait in a queue.

The original support change date was September 15, 2020. However, Sage realized that that is the Corporate Tax deadline and that this is an extremely busy time for Sage Fixed Asset clients. Therefore, they moved back the date five weeks, giving clients more time to adjust to the change.

If you need support after hours or cannot access your Sage Fixed Assets software, you can utilize Sage.com/Resources, which gives you quick access to other ways of Sage support.

Turnkey Fixed Asset Services and Support

If the Sage support options don’t give you the solution you need, you’re always welcome to contact Paragon! We’re here to make your life easier and help you get the most value from your software. It’s that easy!

Some of the more common Sage Fixed Assets support issues we resolve for our clients include:

  • I need help running my custom reports.
  • Why isn’t this asset depreciating correctly?
  • I accidentally deleted an asset and need to get it back!
  • Which asset life class should I use?
  • What’s the best approach for these currency conversions?
  • Help, I locked myself out of the system and can’t get back in!

Need more than the occasional answer to a problem? With Paragon’s ParaCare Sage Fixed Assets Call Support, you can get ongoing, in-depth technical and user support. For example, we recently helped a client update their QIP tax depreciation schedules, saving them over $5 million in taxes by using the Bulk Edit feature in their Sage Fixed Assets—Depreciation application.

Need other solutions for improving your fixed asset management? Turn to Paragon’s full suite of turnkey fixed asset services:

Whatever your fixed asset question or situation, Paragon can help. As fixed asset experts – and Sage Fixed Assets experts – we have the answers you need to keep your fixed asset management running smoothly and maximize your savings.

Want more info? Contact us today!